Order Information

How do I return a product?
All returns are handled on a case by case basis. You have fifteen (15) days from the date of delivery to inspect and reasonably reject the Offerings, if the Offerings materially differ from the description on the Site or are otherwise materially defective. After the expiry fifteen (15) days from the date of delivery, all sales will be deemed accepted and final. If you reject the Products in accordance with the foregoing, you will give Olam a reasonable opportunity to replace the rejected Offerings prior to requesting a refund. Rejected Offerings will be disposed of or returned at Olam’s sole discretion.
Why is my order status "Pending"?
If the status of your order is Pending, there are a few reasons why. You are new to ofi! It will take up to 2 business days to confirm your business and input your order. Please send us your Tax ID or W9 as soon as possible to reduce the waiting time, email Shop-CustomerSupport@ofi.com You may have an overdue payment with ofi. Please pay any outstanding invoices, so we can quickly release this order.
When will my order ship?
To view your ship date, select 'view details' for the applicable order and the ship date will be available above the order details. This date will only be available for orders marked 'Preparing to Ship'.
What is lead time?
Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us. We are more than happy to try and accommodate any changes required. There may be a cancellation fee depending on the order.
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