Frequently Asked Questions

I would like a Certificate of Analysis (COA).
ofi products are made to meet our specification (found on each product page or all can be found on the Product Specification page). Once you place an order, batch level COA’s are emailed to you at the time of shipment. If the specification does not meet your requirement please let us know! We can help find the closest available alternative that will work for your needs.
How many samples can I order?
We offer 5 free samples in a 30-day period. If you require more samples, please contact us at and we can assist!
How can I submit a supplier questionnaire?
To submit a supplier questionnaire for completion, please send the request to Shop-Sales@ofi.com
What shipping methods do you offer?
ofi is currently serving the contiguous United States. For all other shipments or information, please contact us and we would be happy to help service you through our alternative sales channels.  We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page. For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
I need product certifications for an audit
You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or email.
I want to make a change to my order. What next?
If you would like to make a change to your order please contact us on LiveChat or email. We are more than happy to try and accommodate any changes required.
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