Shipping & Pick-up
How do I pick up my order from ofi's warehouse?
If you are picking up your order, first check your order acknowledgement to determine the location of the plant/warehouse where your order is being processed. ( Your Order Acknowledgement was emailed to you 1-2 days after you placed your order). Have your ofi Sales Order Number handy. Next, simply refer to the Warehouse Contact Information to set-up an appointment for the ship date.
What are the pallet dimensions ?
Dimensions: 48" x 40"
Pallet Weight: ~40 lbs
Our pallet heights vary, depending on the product, but the average is 62".
You can find the exact pallet dimension under the 'Shipping Information' tab on any product page.
What shipping methods do you offer?
ofi is currently serving the contiguous United States. For all other shipments or information, please contact us and we would be happy to help service you through our alternative sales channels.
We offer a variety of shipping options depending on your order. We offer FedEx, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. You can view our rates on our 'Shipping Rate' page.
For live rates, simply add the product to your cart and the rates will be visible on the 'Cart' page.
What is my order status?
You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us!